Privacy Policy

1. Overview

WGSUent is committed to protecting your privacy. This policy explains what information we collect when you browse our store, buy clothes from us, or talk to our team, and how we use and protect that information.

By using our website, placing an order, or messaging us on WhatsApp or phone, you agree to the practices described on this page.

2. Compliance with Kenyan Law

We operate in Kenya and follow the Kenya Data Protection Act, 2019. We collect and handle your data honestly, fairly, and only for the purposes needed to serve you.

3. Information We Collect

We only collect information needed to process your orders, deliver your clothes, and help with customer support:

• Contact and Delivery Information: Your name, phone number, email address, and delivery location (town, estate, or county).
• Sizes and Measurements: Your clothing size, shoe size, or specific measurements for suits and alterations.
• Payment Records: M-Pesa transaction codes, payment date, and amount paid. We never see or save your M-Pesa PIN, card CVV, or bank password.
• Messages and Inquiries: Any questions or sizing requests you send us by WhatsApp, phone, or website contact forms.
• Device and Visit Details: Basic browser information and pages visited to help improve our website.

4. How We Use Your Information

We use your information only for normal store activities:

• To pack and prepare your clothing and footwear orders.
• To send riders or courier services (like G4S and Fargo Courier) to deliver your package across Kenya.
• To send you updates about your order status and delivery.
• To verify M-Pesa payments through our payment gateway (PayHero).
• To help you with size exchanges and customer questions.
• To keep basic sales receipts as required by law.

5. Legal Reasons for Using Your Data

Under Section 30 of the Kenya Data Protection Act, 2019, we use your data because:

• Fulfilling Orders: We need your details to deliver the clothes you bought.
• Your Permission: When you sign up for updates or ask us for style advice.
• Legal Rules: To keep transaction records for tax compliance with the Kenya Revenue Authority (KRA).
• Security: To protect our store against fraud and cyber risks.

6. Sharing Your Information

We never sell or rent your personal information to anyone. We only share details with trusted partners who help us complete your order:

• Delivery Partners: We share your name, phone number, and address with delivery riders and couriers so they can reach you.
• Payment Providers: Safaricom M-Pesa and licensed payment processors (PayHero) to confirm your transaction.
• Secure Cloud Servers: Safe, encrypted servers that run our online store.
• Government Authorities: Only if required by Kenyan law or a court order.

7. Cookies

Our website uses basic cookies to keep items in your shopping cart and make the checkout process work smoothly. You can turn off cookies in your browser, but some parts of the shopping cart may not work properly.

8. Data Security

All data sent to our website is protected using standard TLS/SSL encryption. We keep your information safe against unauthorized access and only retain it as long as needed for business and tax records in Kenya.

9. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Know how we collect and use your personal information.
• Ask for a copy of the information we have about you.
• Ask us to fix inaccurate or outdated details.
• Ask us to delete your personal details where legally permitted.
• Ask us to stop sending you promotional messages.
• File a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya if you feel your rights were violated.

10. Contact Us About Your Data

If you have any questions about your data or want to update your details, please reach out: